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Privacy Policy

 

Last updated: March 26, 2026

 

X Vida Jewelry LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, submit a form, or opt in to receive SMS/text messages.

 

By using our website or services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full Name

  • Phone Number

  • Email Address

  • Billing and Shipping Address

  • Payment Information (processed securely via third-party providers such as Square)

  • Order details and purchase history

  • Any information submitted through forms, email, or customer support

 

We may also collect non-personal information automatically, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring website

  • Cookies and tracking technologies

 

2. How We Use Your Information

We may use your information to:

  • Process orders and transactions

  • Provide customer support and respond to inquiries

  • Send order confirmations, shipping updates, and service notifications

  • Improve our website and customer experience

  • Send marketing and promotional communications (only where consent is provided)

  • Administer promotions, surveys, or site features

  • Comply with legal obligations and prevent fraud

3. SMS/Text Messaging

If you provide your phone number and explicitly opt in, you may receive SMS messages from X Vida Jewelry.

 

Types of Messages

  • Non-Marketing Messages:

Order confirmations, shipping updates, appointment notifications, customer support, and service-related communications

  • Marketing Messages (only if consented):

Promotions, discounts, product launches, and special offers

 

Message frequency may vary. Message and data rates may apply.

 

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us at:

 

Email: xvidajewelry@gmail.com

Phone: +1 978-494-5390

Consent to receive SMS messages is not a condition of purchase.

 

4. SMS Consent and Opt-In Data

When you opt in to receive SMS communications, we collect and store your consent for compliance purposes.

 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

SMS opt-in data and consent information are not sold, rented, or disclosed to third parties.

 

5. How We Share Your Information

We do not sell your personal information.

We may share information only in limited circumstances:

  • With service providers (e.g., payment processors like Square, messaging platforms, hosting providers)

  • With contractors assisting in business operations or customer service

  • When required by law or legal process

  • To protect our rights, customers, or property

  • In connection with a business transfer, merger, or acquisition

All third parties are required to use your information only to provide services on our behalf.

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic and performance

You may disable cookies through your browser settings, though some features may not function properly.

 

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information.

Payment data is processed securely through third-party providers (e.g., Square) that use encryption and comply with industry security standards (PCI DSS).

However, no method of transmission over the internet is 100% secure.

 

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain records

  • Comply with legal obligations

  • Resolve disputes

 

9. Your Rights and Choices

You may:

  • Request access to your personal information

  • Request corrections to inaccurate data

  • Request deletion where applicable

  • Opt out of marketing communications

To stop SMS messages, reply STOP.

To request updates, contact: xvidajewelry@gmail.com

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

 

13. Contact Information

X Vida Jewelry LLC

89 N Main Street

Andover, MA 01810, USA

 

Email: xvidajewelry@gmail.com

Phone: +1 978-494-5390

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